support.jumpmind.comJumpmind Support

knowledgebase downloads sign in Contact Us support@jumpmind.com Login to Support Support Interaction Guide Standard Support Hours 8:00 AM to 5:00 PM ET, Monday-Friday Enterprise Support Hours 8:00 AM to 5:00 PM ET, Monday-Friday For P1 Support, call +1-888-942-5867 any time - Press 1 for Commerce support - Press 5 for SymmetricDS or Metl support Support Holidays Responses are delayed for non-P1 issues during the Holiday Schedule Software Partners ISV License Guide Welcome to To submit a support ticket, first sign in, then select New Ticket . Tickets must be submitted by one of your organization’s Named Support Contacts . Additional contacts can be included on the conversation using the carbon copy (CC) field. To check existing support tickets, first sign in, then select Ticket History . Ticket history can be shared between accounts using the screen under My Account - Sharing . Priority Levels are designed to characterize the impact to business and serve as a means for escalation. Tickets are answered on a first come, first served basis. Priority Definition 1 (Urgent) Production system is down or there is a substantial loss of service 2 (High) Production system is adversely affected with high impact functions impaired, but the system remains operable 3 (Medium) Production or Development system has non-critical functionality loss 4 (Low) General use questions and problems that do not impact...